Who does this affect?
Site Owners using our SegPay transaction processing.
Attn: Site Owners
This message contains important information regarding your website’s earnings and payouts.
Due to recent changes implemented by Segpay, we will be concluding the transition to handling all payment collection and client disbursements directly in-house starting this week.
While SegPay has generally been on time, delays have occurred, creating challenges for our clients. Because funds move through several parties — from Segpay’s gateway and banking systems to our bank, and finally to your bank or PayPal account — there is always potential for human or system error along the way.
Typical transfer time: 48-72 hours for most banks and PayPal.
We are striving to continue consistent weekly payouts. However, because there are only five business days in a typical week (four during holiday weeks), the timing of Segpay’s internal accounting transfers can affect when payouts begin moving.
Any payment not in motion by Wednesday has the potential to be delayed until the following Monday.
Please plan accordingly, allowing for your “weekly payout” to fluctuate within up to 10 calendar days — the equivalent of one full week of business days during which fund movement can occur.
Stats, Earnings, and Payout Reports
Your original stats portal has been replaced with your own installation of ELX Nexus, which is your new affiliate program and reporting system.
Through your Nexus admin panel, you can access:
All transactions and customer data
Site earnings
Payments due and payout history
Through ELX Nexus, your site will be getting additional payment processors as we complete implementation and testing. The first of these will be CCBill, which will be added to a cascading processing setup (splitting transactions among multiple billing companies). Once CCBill integration is complete, additional top-tier processors will follow.
The addition of payment processors in the future will not affect your payouts — no action will be required on your end.
If you’re currently receiving your payouts through Segpay, please note that this is changing and that your site payouts will be processed through Elevated Software Group. Your payout documents will need to be sent to accounting@elevatedx.com in order to receive your payouts moving forward.
Do not reply to this email with your banking documents and do not send them through the ticket system. They must be sent to accounting@elevatedx.com to be processed properly.
Required Info
Full Name / Business Name
Your Website URL
Mailing Address
Phone Number
Tax Form (W-9 for US / W-8BEN for International)
For ACH Bank Transfer or Mailed Check, please send the following:
Bank Name
Voided check or bank letter showing your name along with the bank account #
Account Number
Routing Number (for US) / SWIFT Code (for international)
For PayPal Transfer, please send the following:
PayPal username
Email address associated with the PayPal account or the mobile number
Looking for more answers to your questions, check out the ELXComplete Payout Information FAQ here.
For assistance with your site payouts , please submit a customer service ticket under "Nexus Payout".
