Hi,
We do not recommend the use of cpanel and do not offer support for issues resulting from its use. Any problems or complications with site setup or configuration for users choosing to make use of cpanel are outside the scope of Elevated X support and will be the sole responsibility of you and your web host.
We strongly suggest use of a managed hosting provider that does common cpanel tasks free as part of their included tech support. If you would like to move to managed hosting please let us know and we can provide referrals and make sure you get help moving your sites.